Team Lead

About the job

TalentPop is one of the fastest-growing agencies in the E-commerce space that actively helps over 300 E-Commerce Brands including Core Power Yoga, Beyond Meat, and Jaxxon put together an excellent solution for their Customer Service needs by leveraging the best Customer Service talent from all around the world.

TalentPop is experiencing exponential growth (over 600% in the last year) and is looking for Dedicated Team Leads to manage our agents!! BPO Experience is a PLUS!

Job Responsibilities:

  • Responsible for managing the agent’s performance, attendance and ensuring they are meeting the KPI set by the client and the CSM.
  • Responsible for providing bi-weekly team coaching and 1 on 1 coaching with their agents
  • Responsible for assessing agent’s health, safety, and welfare during coaching calls
  • Responsible for creating reporting to measure agents performance
  • Responsible for conducting semi-annual performance review and making recommendations on agents future growth, promotions, and rate appraisal
  • Proactively reach out to their agents to get a pulse of how they are doing and how we can support them
  • Work collaboratively with other Team Leaders to share trends, areas of improvement for the department and recommend process improvements to better the TL Department, the Customer Service Agents, and TalentPop

Qualifications:

  • 1+ year of Team Lead Experience
  • 3+ years of Customer Service Experience
  • Great English
  • Reliable internet connection required.
  • Looking for a long-term position with growth opportunities.
  • E-Commerce experience preferred.
  • Any experience working with Shopify, BigCommerce and/or Amazon clients is a plus.
  • Any experience or familiarity using G Suite, Zendesk, Freshdesk, Intercom or Gorgias is a plus.
  • Able to communicate via Zoom Video, Slack, and Email.

Perks & Benefits

  • 💰 Competitive Salary
  • 🏖️ PTO
  • 🏥  Health Insurance + Dental Coverage
  • 🏡Permanent and full-time #WorkFromHome Set-up

Why join us?

🚀 We’re one of the fastest-growing startups in the eCommerce ecosystem

🥇 You will work alongside a team of winners that will inspire you daily

🤝 Work with a collaborative team and environment

🪜Clear progression plan and career advancement

 

Job Category: Customer Service
Job Type: Full Time
Job Location: Remote
Required Experience: 2+ Years Of Experience