• Develop & implement customer service platform configuration.
• Determine areas of opportunity to improve the existing Implementation/Setup process to provide the best level of service to our clients.
• Develop tutorials or SOPs for setting up and utilizing customer service platforms.
• Audit existing clients’ Customer Service Platforms to determine opportunities for optimization.
• Jump on calls with clients to discuss status updates being made to their Customer Service Platform.
• Support Onboarding Specialists in setting up and configuring clients’ customer service platforms.
• Collaborate with Team Leads to ensure successful reporting through the use of analytics extracted from Customer Service Platforms.
• Communicate regularly with the Onboarding Specialist, Customer Success Manager, and Team Leads to share progress on the implementation updates on the client’s Customer Service Platform.

• Team player who is growth-driven, positive, and open-minded
• Passion for helping others
• Passion for learning and self-improvement
• Committed to working in a long-term position with growth potential
• Someone who is able to work with minimal supervision and still do great work
• Someone who is committed to showing up each day with a willingness to learn and improve their skills
• Someone who will not have attendance issues is prompt to meetings and is willing to contribute and share feedback to help their client and other team members
• Someone who is willing to go the extra mile for their client and their customers
• Someone who is solution-driven and provides suggestions whenever they have questions
• Someone who does not make excuses and takes ownership of their actions
• Someone who is willing to accept constructive feedback and improve to be a better version of themselves

• 3+ years of Customer Service experience
• A reliable internet connection is required.
• IT or Computer Science background (not required, but is preferred)
• Knowledge and experience in eCommerce (not required, but is preferred)
• Exceptional understanding of formulas and formatting in Excel or Google Sheets
• Exceptional research skills
• Strong analytical and problem-solving skills
• Experienced in any of the following eCommerce tools/software: Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk, etc. (not required, but is preferred!)
• Excellent communication skills, both written and verbal.
• Possesses exceptional coaching skills
• Possesses exceptional planning and organizing skills
• Has excellent attention to detail
• Someone who is a self-starter and can motivate others
• Someone who is high-energy and can effectively engage with others
• Able to communicate via Zoom Video, Slack, and Email.

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Internet Requirements:

• DSL, Cable, or Fiber internet connection is required – LAN connection required (20 Mbps minimum).
• A backup internet connection is required (For backup internet, the required speed should be at least 10 Mbps).
• All agents will be required to send the most recent speed test to your Team Leader for Approval for both your Primary and Backup Internet Connections.
• Link for Speedtest: https://www.speedtest.net/

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Note: If your Internet connection speed is lower than 20 Mbps or you do not have backup internet available, you will be required to set this up prior to working with TalentPop. Failure to not have a backup internet source is a violation of TalentPop Policy and may result in a delay on your start date.

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• We’re one of the fastest-growing startups in the eCommerce ecosystem.
• You will work alongside a team of winners that will inspire you daily.
• Work with a collaborative team and environment.
• Clear progression plan and career advancement.