How TalentPop Helped Fast Growing Startup Tumble Living Streamline Customer Service While Maintaining A 4.8+ CSAT Score

Tumble offers design-forward, affordable rugs that can stand up to life’s unexpected messes. With cushioned rug pads and non-toxic materials, Tumble’s spill-proof rugs are comfortable for kids and pets yet beautiful enough to add a unique flair to your home.

Tumble has become a go-to over the years for durable, spill-proof rugs that are perfect for homes with kids and pets yet comfortable and beautiful enough to fit into their customers’ home aesthetics. 

As Founders Justin Soleimani and Zach Dannet watched their business begin to grow into a well-known brand, they knew that eventually, they would have to bring additional customer service agents onto the team to handle tickets and inquiries. 

However, maintaining the fast pace that often accompanies managing a start-up made it difficult to put the appropriate time and effort into the hiring process to find the right candidates. 

Enter, TalentPop!

After meeting with TalentPop initially to carve out the details, Co-Founder Justin said he was very impressed with the hiring and onboarding process.

“Our Customer Success Manager, Michelle, is very helpful and resourceful, and was always asking during that initial onboarding how she could continue to help us out.”

‍

The brand’s other Co-Founder, Zach, told us that his favorite part of TalentPop has been the hiring process as well. 

“One thing that really stood out to me was how streamlined you’ve been able to make the onboarding process. For example, the pricing structure is so simple and straightforward,” which he admitted made the whole process feel a lot less stressful.

‍

 At TalentPop, our mission is simple: We want to match E-Commerce brands just like you with the perfect, qualified candidates who will help create a 5-star experience for your customers. 

From the initial processes of vetting, hiring, and onboarding your customer service agents to the continual check-ins with your Customer Success Manager, we go above and beyond to make sure your partnership with TalentPop is driving your business goals.

To experience the seamless hiring process that has helped top E-Commerce brands like Tumble onboard the right customer service agents for yourself, book a call with our team today.