Hire Top Vetted E-Commerce Customer Service Agents

Starting As Low As $8 Per Hour

Fully Trained Agents, 100% Dedicated To Your Brand

5+ Years Customer Service Experience, 2+ Years On An E-Commerce Platform

Coverage For All Days And Hours In Any Time Zone

Customer Success Manager To Onboard, Train & Manage Your Agents

Daily & Weekly Reporting By Your Quality Assurance Team Leader

30-Day Money-Back Guarantee

No Long Term Contracts

Fully Trained Agents, Dedicated To You

5+ Years Customer Service Experience

Coverage For ALL Days, Hours & Time Zones

Manager To Train & Manage Your Team

Weekly Reporting By Your Team Leader

30-Day Money-Back Guarantee

No Long Term Contracts

Let’s see how we can help

How many orders per day does your business receive?

Paulina S.

Customer Success Manager

Joey L.

Customer Success Manager

Caroline M.

Recruitment Manager

Matt H.

Recruitment Manager

Kelly F.

Customer Service Agent

Trusted By 500+ Top Brands And Counting

How Does TalentPop Work?

TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.

Email

Phone

Live Chat

Social Media

SMS

Email

Live Chat

SMS & Phone

Social Media

Our Steps to Your Success

STEP 1

Skill Review & Testing

TalentPop agents need to score an A- or above on our written, oral, and customer service tests. The tests performed are to examine your agent's ability to answer conversations that are coming in across multiple communication channels.

STEP 2

Brand Personality Fit

We conduct 2 live video interviews with all qualified candidates in order to match each agent to the proper client. Not only are we looking out for the hard skills, but more importantly, we're looking to match each client with someone that will become a fanatic of the brand.

STEP 3

Agent Selection

After reviewing your specific needs as well as our database of over 250 highly-skilled agents that have passed our intensive vetting process, our Recruitment Team will match you with the perfect new team member and send over an Introductory video from the agent explaining how excited they are to work with your brand!

STEP 4

Conduct Internal Training

Your agent will get familiarized with your brand's standard operating procedures. They will also go through our internal training which consists of: Shopify Training, Customer Service Platform Training, & E-Commerce training.

STEP 5

Meet & Greet And Live Training

Have the opportunity to meet your new team member, teach them about your brand and begin hands-on live training so they become an expert in your brand. Most agents go through three of our one hour training sessions before going live.

STEP 6

Ongoing Management

Your Customer Success Manager will be get on daily calls with you during initial onboarding, and will also be setting up weekly, bi-weekly, or monthly check-in calls while working together to make sure everything is going flawlessly.

Our Steps to Your Success

STEP 1

Skill Review & Testing

TalentPop agents need to score an A- or above on our written, oral, and customer service tests.

STEP 2

Brand Personality Fit

We conduct 2 interviews with qualified candidates to match them with the proper client.

STEP 3

Agent Selection

We provide you with 3-5 video interviews and written samples of the top candidates.

STEP 4

Conduct Internal Training

Your agent will get familiarized with your brand's standard operating procedures and train with us.

STEP 5

Meet & Greet And Live Training

Meet your new team member, teach them about your brand and begin hands-on live training.

STEP 6

Ongoing Management

The Customer Success Manager will get on calls with you to ensure everything is going flawlessly.

Customer Service For As Little As $8 Per Hour

Your Own Dedicated E-Commerce Agent

TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.

Kelly F.

Customer Success Manager

Extensive Training

All agents go through multiple e-commerce & customer service video training modules as well as live training with your customer success manager and someone from your team!

Operating Procedures

We’ll work with you to build out a brand-specific standard operating procedure document for your agent to reference based on your last 250 closed tickets.

Weekly Check-Ins

Your assigned Team Leader will conduct a QA analysis and meet with your agent weekly to ensure they are continuosly delivering exceptional work and meeting their KPI’s.

Ongoing Support

TalentPop makes sure you are meeting with your Customer Success Manager regularly and can reach them easily via Slack throughout the entire relationship.

You're in good company!

See why 500+ top E-commerce brands trust TalentPop to handle their customer support

"One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!"

Jarett Castillo Chief Experience Officer, Jaxxon