Trusted By 500+ Top Brands And Counting
How Does TalentPop Work?
TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.



Phone

Live Chat

Social Media

SMS


Live Chat

SMS & Phone

Social Media
Our Steps to Your Success
STEP 1
Skill Review & Testing
TalentPop agents need to score an A- or above on our written, oral, and customer service tests. The tests performed are to examine your agent's ability to answer conversations that are coming in across multiple communication channels.
STEP 2
Brand Personality Fit
We conduct 2 live video interviews with all qualified candidates in order to match each agent to the proper client. Not only are we looking out for the hard skills, but more importantly, we're looking to match each client with someone that will become a fanatic of the brand.
STEP 3
Agent Selection
After reviewing your specific needs as well as our database of over 250 highly-skilled agents that have passed our intensive vetting process, our Recruitment Team will match you with the perfect new team member and send over an Introductory video from the agent explaining how excited they are to work with your brand!
STEP 4
Conduct Internal Training
Your agent will get familiarized with your brand's standard operating procedures. They will also go through our internal training which consists of: Shopify Training, Customer Service Platform Training, & E-Commerce training.
STEP 5
Meet & Greet And Live Training
Have the opportunity to meet your new team member, teach them about your brand and begin hands-on live training so they become an expert in your brand. Most agents go through three of our one hour training sessions before going live.
STEP 6
Ongoing Management
Your Customer Success Manager will be get on daily calls with you during initial onboarding, and will also be setting up weekly, bi-weekly, or monthly check-in calls while working together to make sure everything is going flawlessly.
Our Steps to Your Success
STEP 1
Skill Review & Testing
TalentPop agents need to score an A- or above on our written, oral, and customer service tests.
STEP 2
Brand Personality Fit
We conduct 2 interviews with qualified candidates to match them with the proper client.
STEP 3
Agent Selection
We provide you with 3-5 video interviews and written samples of the top candidates.
STEP 4
Conduct Internal Training
Your agent will get familiarized with your brand's standard operating procedures and train with us.
STEP 5
Meet & Greet And Live Training
Meet your new team member, teach them about your brand and begin hands-on live training.
STEP 6
Ongoing Management
The Customer Success Manager will get on calls with you to ensure everything is going flawlessly.
Customer Service For As Little As $8 Per Hour
Your Own Dedicated E-Commerce Agent
TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.

Kelly F.
Customer Success Manager

Extensive Training
All agents go through multiple e-commerce & customer service video training modules as well as live training with your customer success manager and someone from your team!

Operating Procedures
We’ll work with you to build out a brand-specific standard operating procedure document for your agent to reference based on your last 250 closed tickets.

Weekly Check-Ins
Your assigned Team Leader will conduct a QA analysis and meet with your agent weekly to ensure they are continuosly delivering exceptional work and meeting their KPI’s.

Ongoing Support
TalentPop makes sure you are meeting with your Customer Success Manager regularly and can reach them easily via Slack throughout the entire relationship.
You're in good company!
See why 500+ top E-commerce brands trust TalentPop to handle their customer support
Affordable Dedicated
Customer Service Solution
GETTING STARTED
hour
ESSENTIAL PLAN
hour
PROFESSIONAL PLAN
hour
ADVANCED PLAN
hour
ENTERPRISE PLAN
40% OFF
hour

Let’s see how we can help
How many orders per day does your business receive?