Customer Service For E-Commerce Brands, Done For You

Danielle T.
4.8
Industry
Fashion
Avg. Tickets Closed Per Day
84
Experience
7 Years
Previous Role
Zara
Noah H.
4.4
Industry
Electronics/ Technology
Avg. Tickets Closed Per Day
73
Experience
10 Years
Previous Role
Apple
Lauren D.
4.6
Industry
Health & Welness
Avg. Tickets Closed Per Day
95
Experience
6 Years
Previous Role
CorePower Yoga

Trusted By 500+ Brands You Know And Love

It's Easy With Experts

Recruit
Matching you with the perfect agent for your brand based on the personality traits & skills you desire
Explore
Train
Getting your agent fully trained on your tech stack, brand-specific questions & tone of voice
Explore
Manage
Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations
Explore

We Cover All The Channels

Supporting all of the channels your customers love, without limitations
Email
Phone
Social Media
Live Chat
SMS
Email
Phone
Social Media
Live Chat
SMS

Working Inside Of Your Existing Tech Stack

Let's Get Into The Numbers

0
+
Active Customers
0
x
Conversion Rate Boost From Live Chat
0
h
avg
SLA Response Speed
0
weeks
Onboarding Time
0
%
Reduction in Cost

Don't Just Take Our Word For It

See why 500+ top E-Commerce brands trust TalentPop to handle their customer support

Our Results Have Improved So Drastically
[TalentPop Agents] just have a really open mentality to coaching and feedback. It’s like night and day compared to our partners before who were nameless, faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much money AND our results have improved so dramatically!
Kate Dalton, Director
We've Been Handed A Really Great Team
What I really liked about your offering is it was very built around and tailored to us as a client... It wasn’t like a plug and play, it was very much like ‘Well, let’s see how this can work for you!' Your company's flexibility is outstanding... and the quality in terms of agents has been amazing.
Nicola Anderson, Sr. Manager of Education
We Want Everyone On Our Team To Be From TalentPop
One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!
Jarett Castillo, Chief Experience Officer
I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders

Simple, Transparent Pricing.
No Contracts. No Surprises.

Getting Started
$14/Hour
  • Per Agent
  • 20-29 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Essential Plan
$13/Hour
  • Per Agent
  • 30-39 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Professional Plan
$12/Hour
  • For 1-9 Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Advanced Plan
$10/Hour
  • For 10-24 Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8/Hour
  • For Agents 25+
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Getting Started
$14/Hour
  • Per Agent
  • 20-29 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Essential Plan
$13/Hour
  • Per Agent
  • 30-39 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Professional Plan
$12/Hour
  • For 1-9 Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Advanced Plan
$10/Hour
  • For 10-24 Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8/Hour
  • For Agents 25+
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent

Our blog

Frequently Asked Questions

Will my agent work within my existing tech stack?

Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem!Your agent will attend Live Training calls with your team in which you'll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.

How long does it take to get up and running?

At TalentPop, we don't like wasting time. On average, it just takes 2-3 weeks to get your agents up and running. This includes the recruitment, onboarding and the Live Training process!

Do I need to sign a long-term contract?

We don't do any long-term contracts here at TalentPop! Everything we do is completely month-to-month, so you have the flexibility to scale your hours up or down based on your brands needs.

Does TalentPop take care of training?

Of course! Our agents go through 20 hours of intensive training on Shopify, E-Commerce Best Practices, Customer Support Best Practices as well as Helpdesk Training.

We also establish training based on previously closed tickets to assure that your agent is able to answer even the most detailed brand specific questions.

Is my agent dedicated to me?

Yes! Unlike other customer service agencies that pool together a team of agents to handle tickets across multiple brands, we assign a dedicated agent to your brand! This ensures that your agent becomes an expert on your brand as well as you brand's tone and voice just like somebody that you would hire in-house.

Try TalentPop Risk-Free

No Contracts, No Commitments. Guaranteed Results.*
I can't even put into words what a great experience we've had with TalentPop.
Jenn Angel
We want everyone on our team to be from TalentPop!
Jarett Castillo