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Experience real-time support tailored to your needs with our Dedicated Live Chat!
Our Concierge Specialists provide swift assistance and personalized solutions via chat 24/7, ensuring a seamless experience for your customers.
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Elevate your customer experience with our Dedicated CX Consulting services!
Our experts provide tailored solutions to optimize workflows, communication channels, and customer satisfaction to help you achieve your CX goals.
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Unlock your E-commerce business's full potential with our tailored growth strategies!
From identifying market trends to implementing revenue-generating initiatives, we'll work with you to expand your customer base, increase sales, and optimize marketing efforts.
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Specializing in efficient ticket management and streamlined communication, we empower you to deliver exceptional customer service.
Whether setting up a new platform or improving existing systems, we provide comprehensive support every step of the way!
Experience real-time support tailored to your needs with our Dedicated Live Chat!
Our Concierge Specialists provide swift assistance and personalized solutions via chat 24/7, ensuring a seamless experience for your customers.
Elevate your customer experience with our Dedicated CX Consulting services!
Our experts provide tailored solutions to optimize workflows, communication channels, and customer satisfaction to help you achieve your CX goals.
Unlock your E-commerce business's full potential with our tailored growth strategies!
From identifying market trends to implementing revenue-generating initiatives, we'll work with you to expand your customer base, increase sales, and optimize marketing efforts.
Specializing in efficient ticket management and streamlined communication, we empower you to deliver exceptional customer service.
Whether setting up a new platform or improving existing systems, we provide comprehensive support every step of the way!
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Director of Customer Experience
Customer Success is built on relationships, and lasting relationships require authenticity and integrity. As a 500hr Registered Yoga Teacher, with a BS in Human Services from Cal State University Fullerton, Michelle understands the importance of leading by example and building a strong network. She's guided hundreds of people to connect deeper to their breath, breakthrough resistance, and build strength and flexibility. Now she uses those skills to empower her team and help clients achieve their goals. Outside of work, you can either find Michelle playing cozy games like Animal Crossing... or, you can't find her, because she's unplugged out in nature somewhere.
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Concierge Team Manager
Louise Gonzales, a committed leader at TalentPop, has transitioned from a customer service role to managing two departments, reflecting her strong commitment and hard work. She is deeply passionate about empowering team members, ensuring they have the tools and guidance to thrive and succeed, aligning with the company’s core principles and nurturing a culture of winners. Leading by example, Louise inspires her team with her unwavering dedication and strong work ethic. As a four-time TalentPop MVP awardee, she views this as a testament to her reliability and continuous improvement. Her dedication inspires growth, and she hopes to contribute even more to TalentPop’s success.
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Concierge Specialist
String, a dynamic professional with a passion for innovation and people-centric leadership. With a solid foundation in engineering, String embarked on a journey in Electronic Manufacturing, where he honed his technical expertise for over two decades in the Philippines and Singapore. In 2016, driven by a desire for new challenges, he transitioned seamlessly into the BPO industry. Drawing from his rich background, String leveraged his experience to excel in roles focused on employee training and management, swiftly transitioning to a technical support Trainer before assuming the mantle of a Lead Agent at Talentpop. Known for his ability to forge strong relationships and collaborate effectively across diverse teams, String embodies the spirit of a startup enthusiast. Fuelled by a penchant for embracing change and seizing new opportunities, String thrives on tackling fresh projects and roles, inspiring those around him to embrace growth and adaptation. Beyond the professional sphere, he finds solace in strumming his guitar and engaging in spirited Xbox competitions with his sons, showcasing a balanced blend of passion and family values in his life pursuits. With a commitment to continuous improvement and a knack for fostering innovation, String stands as a beacon of resilience and positivity in both his personal and professional endeavors.
Concierge Specialist
With over a decade of experience, Anna has become a customer service ninja, excelling in diverse areas like tech support, collections, customer retention, handling escalations, and administrative tasks. Awards and certificates line her shelf, but her real trophies are the skills she's honed. Tying the knot in 2022 came with the initial worry of becoming confined to domestic duties, but that was quickly put to rest. This career woman isn't used to taking a break! Just days before her civil ceremony, she joined TalentPop and landed her first client. At work, she overdelivers to customers, and that same passion extends to her personal life – spoiling her beloved furball, Eerie, and showering her niece, Hana with love (and probably a few too many toys).
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Concierge Specialist
With a commitment for exceptional customer and client service, Von Isaiah Roxas is a seasoned Lead Agent with a proven track record of success. Leveraging his years of experience in e-commerce, he is dedicated in guiding clients through every step of each process with professionalism, integrity, and unwavering dedication. With a BS major in Accounting Technology, Von began his career in e-commerce with a vision to redefine the client experience and he have cultivated a reputation for excellence, earning the trust and respect of clients and colleagues alike. During his off-duty hours, he loves engaging in basketball, embracing the nature's wonders, enjoys going for runs.
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Concierge Specialist
Jemse Esmejarda is a dedicated professional with a diverse background in customer service and administrative assistance. With skills and experiences gained from working for the first and largest telecommunications company in Canada, providing administrative assistance for a start-up company in her hometown, and serving customers for a pet supplement company in Australia, she is committed to surpassing expectations and delivering exceptional service to the clients. Driven by her growth mindset, she believes that continuous skill enhancement and knowledge acquisition outweigh the significance of the awards and recognitions she has garnered. Outside of work, you will find her actively participating in the activities of her long-time organization, or if not, you will find her at home, indulging in her introverted side and playing with her three beloved dogs.
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Co-Founder
Ashkan Taheri is the Co-Founder of TalentPop and leads all things Sales, Marketing and Partnerships here at TalentPop. Ashkan loves all things e-commerce and enjoys nothing more than getting caffeinated AF and chatting it up with other founders/marketing professionals in the E-Commerce space. When he’s not plotting his next moves for TalentPop, Ashkan can be found spending time outdoors, working out, or playing pickle ball all summer long, and hitting the mountain for skiing all winter long. He’s also a new father of his little princess Ava who was born in December of 2022!
Co-Founder
Arman Taheri is a culture-first leader who is deeply invested in developing his talent and ensuring that his team members are in the best position to succeed. As the Co-Founder and Director of Customer Success at TalentPop, Arman brings a wealth of experience from his e-commerce background. He has worked with leading e-commerce brands, providing them with consultation on marketing and customer experience. He also co-founded an 8-figure DTC brand in 2020, demonstrating his keen entrepreneurial spirit. Arman is highly regarded as a thought-leader in the e-commerce space, and his expertise in customer experience is shaping the way businesses manage their customer experience teams and serve their customers. More importantly, he is driven by the consistency of becoming 1% better each and every day and is a paramount principle behind the success of TalentPop!
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Director of Operations
Cecilia, the Director of Operations at TalentPop, brings nearly a decade of experience working with small businesses. As one of the first employees brought on to the team after the co-founders, she has played an instrumental role in shaping the company's recruitment operations. As Director of Operations, Cecilia oversees the creation of automations and business processes, providing a unique perspective on improving operations and driving sustainable growth. Her technical background in complex systems and processes, gained through her Civil Engineering studies, allows her to identify opportunities for optimization and innovation. Beyond work, Cecilia is an adventure seeker and avid traveler. She has visited over 50 countries and enjoys spending her time snowboarding, exploring the outdoors and meeting new people. Her ability to connect with people makes her a valuable asset in building relationships with clients and colleagues alike. In short, Cecilia's combination of technical expertise, strategic thinking, and adventurous spirit make her a valuable member of any team.
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Director of Recruitment
Meet Azita Moussavian, a dynamic force of positivity, energy, and resilience. Born and raised in New Jersey, Azita is a licensed Esthetician, former Business Administration student from Monmouth University, and the Director of Recruitment at TalentPop. With an unwavering dedication to her team’s growth and success, Azita provides them with the tools they need to thrive. Her boundless curiosity, love for creative solutions, and passion for automation drive her every day — with a bit of caffein of course. Azita’s vibrant presence, genuine positivity, and endless questions make her a beacon of inspiration. She is a compassionate leader always looking to expand her skills and help others flourish.
Director of Marketing
Kara Peneguy is a highly creative individual with a deep sense of empathy and a passion for helping people. Her expertise lies in enabling and empowering sales teams through strategic sales process buildout and implementation. Currently serving as the Sales & Marketing Operations Manager at TalentPop, Kara also enjoys diving into email marketing campaigns, finding ways to streamline systems through automation, and jumping into new projects to facilitate company growth. A “Jill” of all trades, she is often found wearing many hats, and she wouldn’t have it any other way! With prior experience in the E-Commerce industry consulting with brands on marketing strategies and managing freelance teams to bring those strategies to life, she is excited to continue working in this field alongside amazing, talented individuals who are dedicated to advancing E-Commerce brands through providing exceptional customer experiences.
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Director of Team Operations
Meet Andrew Stephens, the dynamic Director of Team Operations at TalentPop. With a contagious entrepreneurial spirit and over five years in the e-commerce world, they've made a name for themselves by co-owning an 8-figure company during the pandemic. Pretty impressive, right? At TalentPop, Andrew first rocked the Customer Success Department for over a year and a half before scoring a well-deserved promotion to his current role. Andrew is known for his out-of-the-box thinking and ability to tackle challenges with creative solutions. When Andrew's not busy building awesome brands with TalentPop, he loves nothing more than embracing the great outdoors, pumping iron at the gym, or shredding some slopes on his snowboard. Andrew is also a dedicated friend, family member, and dog parent to his fur baby, Milo.
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Recruitment Operations Manager
Allison Grago is the epitome of a people-person due to her extroverted nature and passion for different personalities. With an educational background including a BA in Psychology from Chapman University as well as a Master’s in Management & Leadership from Pepperdine University, she lives and loves her role as Recruitment Operations Manager at TalentPop. During her time as an undergraduate, she discovered a passion for leadership through involvement in various roles within her sorority chapter Kappa Kappa Gamma. Boasting over ten years of working experience in various fields such as food & beverage, retail, business services, and now e-commerce, she has experienced it all when it comes to the world of customer service. As a perfectionist, Allison aims to ensure that TalentPop’s recruitment team is continually supporting each client’s unique needs through personalization, creativity, critical thinking, and a high standard of excellence. An avid problem-solver, she also supports TalentPop by identifying opportunities for improvement as well as through the ongoing coaching, training, and development of her team.
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Director of Customer Success
Tanner is a Senior Customer Success Manager who truly leads with her heart and empathy. She believes in the power of leading by example and connecting on a deep level to foster relationships. Tanner has a BA in Communication Studies and a background in team management, operations and training. She also is a yogi who loves to spend time on her mat to feel centered and grounded. Practicing yoga helps Tanner show up with a positive mindset everyday, ready to tackle any project at hand. Outside of work Tanner loves spending time staying active and outdoors. She resides in Southern California with her family and two dogs.
Director of Client Experience
Customer Success is built on relationships, and lasting relationships require authenticity and integrity. As a 500hr Registered Yoga Teacher, with a BS in Human Services from Cal State University Fullerton, Michelle understands the importance of leading by example and building a strong network. She's guided hundreds of people to connect deeper to their breath, breakthrough resistance, and build strength and flexibility. Now she uses those skills to empower her team and help clients achieve their goals. Outside of work, you can either find Michelle playing cozy games like Animal Crossing... or, you can't find her, because she's unplugged out in nature somewhere.
Co-Founder
Ashkan Taheri is the Co-Founder of TalentPop and leads all things Sales, Marketing and Partnerships here at TalentPop. Ashkan loves all things e-commerce and enjoys nothing more than getting caffeinated AF and chatting it up with other founders/marketing professionals in the E-Commerce space. When he’s not plotting his next moves for TalentPop, Ashkan can be found spending time outdoors, working out, or playing pickle ball all summer long, and hitting the mountain for skiing all winter long. He’s also a new father of his little princess Ava who was born in December of 2022!
Co-Founder
Arman Taheri is a culture-first leader who is deeply invested in developing his talent and ensuring that his team members are in the best position to succeed. As the Co-Founder and Director of Customer Success at TalentPop, Arman brings a wealth of experience from his e-commerce background. He has worked with leading e-commerce brands, providing them with consultation on marketing and customer experience. He also co-founded an 8-figure DTC brand in 2020, demonstrating his keen entrepreneurial spirit. Arman is highly regarded as a thought-leader in the e-commerce space, and his expertise in customer experience is shaping the way businesses manage their customer experience teams and serve their customers. More importantly, he is driven by the consistency of becoming 1% better each and every day and is a paramount principle behind the success of TalentPop!
Director of Operations
Cecilia, the Director of Operations at TalentPop, brings nearly a decade of experience working with small businesses. As one of the first employees brought on to the team after the co-founders, she has played an instrumental role in shaping the company's recruitment operations. As Director of Operations, Cecilia oversees the creation of automations and business processes, providing a unique perspective on improving operations and driving sustainable growth. Her technical background in complex systems and processes, gained through her Civil Engineering studies, allows her to identify opportunities for optimization and innovation. Beyond work, Cecilia is an adventure seeker and avid traveler. She has visited over 50 countries and enjoys spending her time snowboarding, exploring the outdoors and meeting new people. Her ability to connect with people makes her a valuable asset in building relationships with clients and colleagues alike. In short, Cecilia's combination of technical expertise, strategic thinking, and adventurous spirit make her a valuable member of any team.
Director of Recruitment
Meet Azita Moussavian, a dynamic force of positivity, energy, and resilience. Born and raised in New Jersey, Azita is a licensed Esthetician, former Business Administration student from Monmouth University, and the Director of Recruitment at TalentPop. With an unwavering dedication to her team’s growth and success, Azita provides them with the tools they need to thrive. Her boundless curiosity, love for creative solutions, and passion for automation drive her every day — with a bit of caffein of course. Azita’s vibrant presence, genuine positivity, and endless questions make her a beacon of inspiration. She is a compassionate leader always looking to expand her skills and help others flourish.
Director of Marketing
Kara Peneguy is a highly creative individual with a deep sense of empathy and a passion for helping people. Her expertise lies in enabling and empowering sales teams through strategic sales process buildout and implementation. Currently serving as the Sales & Marketing Operations Manager at TalentPop, Kara also enjoys diving into email marketing campaigns, finding ways to streamline systems through automation, and jumping into new projects to facilitate company growth. A “Jill” of all trades, she is often found wearing many hats, and she wouldn’t have it any other way! With prior experience in the E-Commerce industry consulting with brands on marketing strategies and managing freelance teams to bring those strategies to life, she is excited to continue working in this field alongside amazing, talented individuals who are dedicated to advancing E-Commerce brands through providing exceptional customer experiences.
Director of Team Operations
Meet Andrew Stephens, the dynamic Director of Team Operations at TalentPop. With a contagious entrepreneurial spirit and over five years in the e-commerce world, they've made a name for themselves by co-owning an 8-figure company during the pandemic. Pretty impressive, right? At TalentPop, Andrew first rocked the Customer Success Department for over a year and a half before scoring a well-deserved promotion to his current role. Andrew is known for his out-of-the-box thinking and ability to tackle challenges with creative solutions. When Andrew's not busy building awesome brands with TalentPop, he loves nothing more than embracing the great outdoors, pumping iron at the gym, or shredding some slopes on his snowboard. Andrew is also a dedicated friend, family member, and dog parent to his fur baby, Milo.
Recruitment Operations Manager
Allison Grago is the epitome of a people-person due to her extroverted nature and passion for different personalities. With an educational background including a BA in Psychology from Chapman University as well as a Master’s in Management & Leadership from Pepperdine University, she lives and loves her role as Recruitment Operations Manager at TalentPop. During her time as an undergraduate, she discovered a passion for leadership through involvement in various roles within her sorority chapter Kappa Kappa Gamma. Boasting over ten years of working experience in various fields such as food & beverage, retail, business services, and now e-commerce, she has experienced it all when it comes to the world of customer service. As a perfectionist, Allison aims to ensure that TalentPop’s recruitment team is continually supporting each client’s unique needs through personalization, creativity, critical thinking, and a high standard of excellence. An avid problem-solver, she also supports TalentPop by identifying opportunities for improvement as well as through the ongoing coaching, training, and development of her team.
Director of Customer Success
Tanner is a Senior Customer Success Manager who truly leads with her heart and empathy. She believes in the power of leading by example and connecting on a deep level to foster relationships. Tanner has a BA in Communication Studies and a background in team management, operations and training. She also is a yogi who loves to spend time on her mat to feel centered and grounded. Practicing yoga helps Tanner show up with a positive mindset everyday, ready to tackle any project at hand. Outside of work Tanner loves spending time staying active and outdoors. She resides in Southern California with her family and two dogs.
Director of Client Experience
Customer Success is built on relationships, and lasting relationships require authenticity and integrity. As a 500hr Registered Yoga Teacher, with a BS in Human Services from Cal State University Fullerton, Michelle understands the importance of leading by example and building a strong network. She's guided hundreds of people to connect deeper to their breath, breakthrough resistance, and build strength and flexibility. Now she uses those skills to empower her team and help clients achieve their goals. Outside of work, you can either find Michelle playing cozy games like Animal Crossing... or, you can't find her, because she's unplugged out in nature somewhere.
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