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March 27, 2023
SMS Customer Service: Definition, Benefits & Tips For Providing It When you wake up in the morning, what’s the first […]
March 20, 2023
What Is Churn Rate and How To Calculate It & Reduce It At TalentPop, our team often says, “it costs […]
March 13, 2023
Best Practices for Live Chat in Customer Service In the new age of instant gratification, customers are less willing than […]
March 10, 2023
“TalentPop definitely did not disappoint!” The Client: Meowtel aims to help every cat and cat parent live their best lives […]
March 6, 2023
Tips for Increasing Revenue Through Customer Service With Upselling Techniques Unless we’re being asked if we’d like fries with that […]
February 27, 2023
Top Ways To Align Customer Service & Marketing In Your E-Commerce Brand Picture this: you’ve spent months waiting for […]
February 24, 2023
“The communication from the TalentPop team was paramount to streamlining everything. There was a whole team of people supporting us.” […]
February 20, 2023
Best Practices for Elevating CX In Your Brand With Social Media Customer Service If you’ve ever posted your frustrations […]
February 13, 2023
How to Find & Define Your Brand Voice for Customer Service Think about the most iconic, well-known brands out there […]
February 10, 2023
“[Working with TalentPop] has allowed us to take back more mental capacity and focus on our more important tasks.” The […]
February 6, 2023
How To Improve Customer Service with Customer Journey Mapping Let’s clear up the confusion once and for all – there’s […]
January 30, 2023
How To Streamline and Optimize Customer Service with an FAQ Page If your business doesn’t have an FAQ page, […]
January 23, 2023
Best Customer Service Practices for Out-of-Stock Products Once your business gains popularity, it’s not uncommon for items to quickly sell […]
January 20, 2023
“TalentPop has been our secret weapon.” The Client: Espin Bikes offers revolutionary e-bikes that are designed to perform and built […]
January 16, 2023
Top Customer Satisfaction Metrics To Track In 2023 Data is truly the key to running any successful business. The right […]
January 13, 2023
“I’m very impressed – what TalentPop has done in terms of hiring & training is phenomenal.” The Client: Tumble Living […]
January 9, 2023
To truly set yourself apart from the competition in 2023, your brand must be prepared to up the ante on […]
January 2, 2023
In the past two years, the expectations for customer service have been raised significantly. It’s not enough anymore to offer […]
December 26, 2022
Exploring Customer Experience Trends for 2023 Perhaps the greatest yet most challenging part of the e-commerce industry is that it […]
December 19, 2022
How To Generate Revenue Through Great Customer Service As veterans in the e-commerce industry, we’ve heard the A-Z list of […]
December 16, 2022
“All of our TalentPop agents go above and beyond in caring for our product and community members.” The Client: […]
December 12, 2022
4 Ways To Reduce Returns In Your E-Commerce Business This Holiday Season Your e-commerce business is always going to experience […]
December 8, 2022
“(TalentPop) has really been a Godsend…” The Client: The USB Lighter Company proudly offers eco-friendly lighters that are aesthetically beautiful […]
December 5, 2022
5 Tips For Increasing Your Customer Lifetime Value Through Customer Service Any good business knows that each customer brings […]
November 28, 2022
How to Keep Customers Happy While Dealing With Order Delays This Holiday Season It’s no secret that the holiday shopping […]
November 21, 2022
How To Manage Customer Service Ticket Spikes During The Holidays The holidays can truly be a magical time of year, […]
November 16, 2022
“Now I have a cancel order request, tracking issue, & quality issue doc for our team… those are things we […]
November 14, 2022
5 Ways To Prepare Your Customer Service Team For Black Friday As an e-commerce business owner, approaching Black Friday without […]
November 8, 2022
“We don’t want to work with anyone else except TalentPop…” The Client: JAXXON is a luxury jewelry brand that specializes […]
November 7, 2022
5 Qualities To Look For When Hiring A Customer Service Representative When you’re a business owner, it’s difficult to not […]
October 31, 2022
At some point, we’ve all experienced the dreaded hold music while waiting on the phone to speak to a customer […]
October 24, 2022
“Working with TalentPop has been amazing…” The Client: Popl is the leading Digital Business Card Platform for both teams and […]
October 24, 2022
How To Successfully Scale Your Customer Service Team Lately, in the e-commerce business space, there are a lot of discussions […]
October 17, 2022
How To Create Standard Operating Procedures For Your Customer Service Team If you’re a seasoned entrepreneur, you already know that […]
October 13, 2022
“TalentPop has a great group of people doing great work for this business.” The Client: Baffin is a footwear company […]
October 13, 2022
It’s no secret that the holidays are traditionally the busiest times for e-commerce business owners. From the hoards of digital […]
September 15, 2022
In an age where companies and products are so similar to each other – you must focus on making efficient […]
August 26, 2022
In this day and age, customer success alongside great customer service creates memorable experiences that lead to lifelong customers. These […]