How TalentPop Helped Art Of Tea Elevate Customer Service And Drive An Extra $2,000 Per Month In Revenue

Art of Tea offers hand-blended and custom-crafted organic teas and botanicals, each of which has its own unique story to tell. With eco-conscious teabags and loose-leaf tea options, Art of Tea is on a mission to provide a healthy, delicious, and ethically sourced option for tea drinkers worldwide.

When you’re getting ready to grow your business, it’s imperative to consider whether you have the tools you need to make it work or if it’s time to call in the cavalry. 

For Art of Tea, that tough conversation came around Q4 of 2021. With the early holiday shopping season in full swing, the brand was doing better than ever in regards to sales. 

But, to handle the influx of tickets that accompanied the swell in sales, Vice President Hannah Houglum knew that her team needed additional support to make sure Art of Tea’s brand voice, ethos, and general standard of CX would be upheld even during the busiest times.

“From the beginning when we first started working with TalentPop, the communication was just so great,” Hannah told us. “They showed this level of commitment to making sure we hired the right agents by really listening to what we needed.”

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Hannah also loved that when it came time to onboard her new TalentPop agent, their skill set and personality matched the criteria she’d given our team.

Hannah said, “I told you exactly what we were looking for and you listened… The process takes a lot less time than people might think.”

“TalentPop helped us source and vet our agents. It’s an added layer of security that helped us save time and find the right agents for our brand.”

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Growing a successful brand truly takes a village, and at TalentPop, we’re ready to help you get the support you need to make a splash in your industry.

We know all too well that having an incredible product isn’t enough anymore to stand out amongst your competitors. To create a truly loyal customer base, you must have a consistently high-quality customer experience that nurtures your target audience and makes them feel valued and heard. 

At TalentPop, we focus on recruiting trainable, trustworthy agents who are well-versed in best practices for customer service and the latest technology that e-commerce brands use daily. Our tried-and-true recruitment process means that by the time you meet the agents we’ve matched with your brand, they’ve already been sourced, vetted, and trained by yours truly.

It’s that simple. Book a call with our team today if you’re ready to look towards the future with your business and outsource customer service to elevate CX.