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Jenn Angel
Jarett Castillo
Turn Customer Service Into A Revenue Generating Channel
Unlock 2-5x Revenue Growth with a Dedicated Brand Concierge, specialized in driving new revenue to your brand, starting as low as $11 per hour.
How We Turn Conversations Into Sales
Call and Re-Engage Customers to Recover Missed Revenue
Re-engage lost customers with timely concierge calls that win back sales and unlock upsell opportunities.
Convert Your Site
Visitors into Customers
Turn browsers Into buyers with proactive live chat that boosts conversion rates and AOV.
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Trusted By 500+ Brands You Know And Love
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On Average, We Convert:
16%
of Live Chats Into Sales
12%
of Abandoned Carts Into Sales
Data from a well known brand in the men’s apparel space:
$189,761
Revenue Through CX
10.97%
CX Conversion Rate
$156.77
Average Order Value
Maximize Revenue Through Customer Engagement
Our experts combine sales and customer service efforts to turn customer interactions into revenue-driving opportunities:
Abandoned Cart Calls
Return Rate Reduction
Order Cancellation Saves
Subscription Recovery
Post-Purchase Calls
Convert Customers Into Subscribers
Personalized Upselling & Cross-selling
Social Media Outreach
Personalized Follow-Ups
Live Chat Campaign
Abandoned Cart Calls
Return Rate Reduction
Order Cancellation Saves
Subscription Recovery
Post-Purchase Calls
Convert Customers Into Subscribers
Personalized Upselling & Cross-selling
Social Media Outreach
Personalized Follow-Ups
Live Chat Campaign
Vetting Process
All specialists go through an intensive, six phase recruitment process to ensure we bring on the best specialist for your role!
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure that we're only bringing on experts with E-Commerce experience.
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.
Technologies
We Work With
Working with the Brand Concierge Specialist team has been an absolute game changer!
"Working with the Brand Concierge Specialist team has been an absolute game changer for Primal Queen. Their deep understanding of our brand voice has helped us connect with our customers in a way that makes them feel like they're getting expert support from our founder herself. In just a short time, their expertise has played a key role in driving significant revenue growth — and we’re only getting started.
"
Itzel Cardenas, Primal Queen
Customer Service Manager
Simple, Transparent Pricing.
No Contracts. No Surprises.
Getting Started
$14/Hour
- Per Agent
- 20-29 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Essential Plan
$13/Hour
- Per Agent
- 30-39 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Professional Plan
$12/Hour
- For 1-9 Agents
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Advanced Plan
$10/Hour
- For 10-24 Agents
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8/Hour
- For Agents 25+
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
