step

1

English And Personality Test

The first step of TalentPop's screening process is having
all candidates go through a comprehensive english language
and communication assessment. During this assessment call,
we also go over the candidate's unique personality traits to
make sure they’re a good fit for your business needs.

Step

2

Comprehensive Skill Review

Step 2 of the recruiting process involves testing each
applicant's knowledge on the technical skills needed for
your position. We conduct a full skills review, verifying
that the applicant is experienced with your process and
is familiar with any tools or software that your business
requires.

Step

3

Live Screening & Video Interview

Every applicant is interviewed on a 1 on 1 video call by your dedicated Recruitment Manager. Your Recruitment Manager provides live exercises for the applicants to complete to analyze their problem-solving ability and will also ask detailed questions regarding the candidate’s past experience as well as their passions and interests to ensure we can find the perfect new team member for your brand.

Step

4

Onboarding & Trial Phase

Once your Recruitment Manager finds the best candidate for your specific needs, your agent will go through 4-5 days of our Internal Training modules which include videos on Customer Support best practices as well as videos outlining how to use Shopify and your brand’s helpdesk platform. If you're not satisfied with your agent's performance within the first 6 weeks, we will source a new candidate for your business free of charge.