How TalentPop Helped MANSSION Elevate Customer Service and Give Its Founders Their Time Back

Founded in 2019, MANSSION designs jewelry for men who are ready to set themselves apart from the crowd. By using high-quality materials for their minimalist pieces, MANSSION’s products balance edginess and sophistication and allow their customers to express their individuality.

When MANSSION was started in 2019 by buddies Torii Rowe, Yorgi Spanos, and Feras Khouri, it was very similar to most new businesses – as in, the founders were juggling nearly every task themselves. We’ve all been there, right?

However, as the brand began to grow, the trio knew they needed to begin outsourcing to other companies to keep up with the pace they’d set.

One of the departments that desperately needed to be outsourced to an expert was – you guessed it – customer service.

 As a former customer service representative, co-founder Feras Khouri already knew how crucial customer service is to a brand’s success, yet also knew how draining it is for a business owner to handle alone.

Khouri said, “customer service is incredibly important and takes a lot of mental capacity. Our Customer Success Manager, Andrew, has gone above and beyond not just with managing our customer service team, but also making a lot of cool introductions for us to brands in adjacent industries.”

“[With TalentPop], I can still keep my finger on the pulse of the business but use my time for things that will actually help us grow.”

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When MANSSION decided to work with TalentPop and outsource customer service, the brand instantly felt they were in good hands. 

“The onboarding process was so smooth,” Khouri told us. “Andrew and Sabrina, our customer service rep, were both great and very helpful. Especially at a company our size where we still don’t have a dedicated Customer Success Team, it helps to have people like Andrew on it who are setting up the meetings and being proactive with communication and things like that.”

Whether you’re starting a new business or trying to scale your brand in 2023, customer service is the key to setting yourself apart and retaining more customers to increase your revenue.

At TalentPop, we’ve been in your shoes before. Our founders were once E-Commerce business owners themselves, and they experienced the struggles firsthand of balancing big-picture management with day-to-day customer service tasks that bogged them down.

Today, we pride ourselves on helping E-Commerce brands just like yours elevate customer service to improve CX and earn more loyal customers. From training in top e-commerce tech tools like Gorgias and Shopify to best practices for interacting with customers, your dedicated customer service agents from TalentPop will come equipped with everything they need to help your brand grow.

If you’re ready to elevate the customer experience in your business this year by outsourcing customer service to industry experts, book a call with our team today.