Onboarding Specialist

About the job

TalentPop is one of the fastest-growing agencies in the E-commerce space that actively helps over 300 E-Commerce Brands including Core Power Yoga, Beyond Meat, and Jaxxon put together an excellent solution for their Customer Service needs by leveraging the best Customer Service talent from all around the world.

TalentPop is experiencing exponential growth (over 600% in the last year) and is looking for a best-in-class Onboarding Specialist to join our team and support our clients. This is your chance to join a winning team, and one of the fastest-growing companies in the E-commerce Ecosystem!

Job Responsibilities:

The following would be the Onboarding Specialist’s daily tasks and responsibilities: 

  • Onboarding newly hired agents which includes communicating company and position details and assisting them with becoming 100% with their new role until their start date
  • Assists the newly hired agents with completing the Onboarding Checklist and participating in all the Live Training that the newly hired agents need to complete
  • Works closely with the Customer Success Manager and is able to provide all the assistance they need in order to onboard a new agent and client
  • Communicates with the Team Lead and Recruitment Manager regarding the onboarding of the newly hired agent and makes sure they are looped in with all the updates regarding the onboarding process
  • Communicates with the client if necessary and be able to provide assistance with onboarding the new client

Qualifications:

  • 1-2 years of Customer Service Onboarding experience
  • 3-5 years of BPO experience in the Customer Service Industry
  • 1-2 years of Virtual Assistant experience preferred
  • Experienced in any of the following eCommerce tools/software: Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk, etc. (not required but is preferred!)
  • Knowledge and experience in eCommerce 
  • Familiar with HubSpot, Monday.com, and other CRM tools. 
  • Excellent communication skills, both written and verbal. 
  • Possesses exceptional coaching skills
  • Possesses exceptional planning and organizing skills
  • Has excellent attention to detail skills
  • Someone who is a self-starter and can motivate others
  • Someone who is high-energy and can effectively engage with others
  • Someone who knows how to properly communicate through Gmail and Slack

 

Internet Requirements:

  • DSL, Cable, or Fiber internet connection is required – LAN connection required (20 mbps minimum)
  • Back internet connection is required (For backup internet, required speed should be at least 10 mbps)
  • All agents will be required to send the most recent speedtest to your Team Leader for Approval for both your Primary and Backup Internet Connections

 

Note: If your Internet connection speed is lower than 20 Mbps or you do not have a backup internet available, you will be required to set this up prior to working on TalentPop. Failure to not have a backup internet source is a violation of TalentPop Policy and may result in delay on your start date being unassigned from your client.

 

Perks & Benefits

  • 💰 Competitive Salary
  • 🏖️ PTO
  • 🏥  Health Insurance + Dental Coverage
  • 🏡Permanent and full-time #WorkFromHome Set-up

 

Why join us?

🚀 We’re one of the fastest-growing startups in the eCommerce ecosystem

🥇 You will work alongside a team of winners that will inspire you daily

🤝 Work with a collaborative team and environment

🪜Clear progression plan and career advancement

 

Job Category: Onboarding
Job Type: Full Time
Job Location: Remote
Required Experience: 2+ Years Of Experience