Hire Top Vetted E-Commerce Customer Service Agents
Starting As Low As $8 Per Hour
Fully Trained Agents, 100% Dedicated To Your Brand
5+ Years Customer Service Experience, 2+ Years On An E-Commerce Platform
Coverage For All Days And Hours In Any Time Zone
Customer Success Manager To Onboard, Train & Manage Your Agents
Daily & Weekly Reporting By Your Quality Assurance Team Leader
30-Day Money-Back Guarantee
No Long Term Contracts
Fully Trained Agents, 100% Dedicated To Your Brand
5+ Years Customer Service Experience
Coverage For All Days and Hours In Any Time Zone
Success Manager To Train & Manage Your Agents
Daily & Weekly Reporting By Your Team Leader
30-Day Money-Back Guarantee
No Long Term Contracts
Let’s see how we can help
How many orders per day does your business receive?
Paulina S.
Customer Success Manager
Joey L.
Customer Success Manager
Caroline M.
Recruitment Manager
Matt H.
Recruitment Manager
Kelly F.
Customer Service Agent
Phone
Live Chat
Social Media
SMS
Live Chat
SMS & Phone
Social Media
How Does TalentPop Work?
TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.
Our Steps to Your Success
STEP 1
Skill Review & Testing
TalentPop agents need to score an A- or above on our written, oral, and customer service tests. The tests performed are to examine your agent's ability to answer conversations that are coming in across multiple communication channels.
STEP 2
Brand Personality Fit
We conduct 2 live video interviews with all qualified candidates in order to match each agent to the proper client. Not only are we looking out for the hard skills, but more importantly, we're looking to match each client with someone that will become a fanatic of the brand.
STEP 3
Agent Selection
After reviewing your specific needs as well as our database of over 250 highly-skilled agents that have passed our intensive vetting process, our Recruitment Team will match you with the perfect new team member and send over an Introductory video from the agent explaining how excited they are to work with your brand!
STEP 4
Conduct Internal Training
Your agent will get familiarized with your brand's standard operating procedures. They will also go through our internal training which consists of: Shopify Training, Customer Service Platform Training, & E-Commerce training.
STEP 5
Meet & Greet And Live Training
Have the opportunity to meet your new team member, teach them about your brand and begin hands-on live training so they become an expert in your brand. Most agents go through three of our one hour training sessions before going live.
STEP 6
Ongoing Management
Your Customer Success Manager will be get on daily calls with you during initial onboarding, and will also be setting up weekly, bi-weekly, or monthly check-in calls while working together to make sure everything is going flawlessly.
Our Steps to Your Success
STEP 1
Skill Review & Testing
TalentPop agents need to score an A- or above on our written, oral, and customer service tests.
STEP 2
Brand Personality Fit
We conduct 2 interviews with qualified candidates to match them with the proper client.
STEP 3
Agent Selection
We provide you with 3-5 video interviews and written samples of the top candidates.
STEP 4
Conduct Internal Training
Your agent will get familiarized with your brand's standard operating procedures and train with us.
STEP 5
Meet & Greet And Live Training
Meet your new team member, teach them about your brand and begin hands-on live training.
STEP 6
Ongoing Management
The Customer Success Manager will get on calls with you to ensure everything is going flawlessly.
Trusted By 300+ Brands And Counting
Customer Service For As Little As $8 Per Hour
Your Own Dedicated E-Commerce Agent
TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.
Kelly F.
Customer Success Manager
Extensive Training
All agents go through multiple e-commerce & customer service video training modules as well as live training with your customer success manager and someone from your team!
Operating Procedures
We’ll work with you to build out a brand-specific standard operating procedure document for your agent to reference based on your last 350 closed tickets.
Weekly Check-Ins
Your assigned Team Leader will conduct a QA analysis and meet with your agent weekly to ensure they are continuosly delivering exceptional work and meeting their KPI’s.
Ongoing Support
TalentPop makes sure you are meeting with your Customer Success Manager regularly and can reach them easily via Slack throughout the entire relationship.
Andrew S.
From communication to onboarding to getting the work done, this whole experience has been fantastic. I highly recommend Talentpop to anyone looking to outsource tedious admin e-commerce tasks.”
Saman I.
Affordable Dedicated
Customer Service Solution
GETTING STARTED
hour
ESSENTIAL PLAN
hour
PROFESSIONAL PLAN
hour
ADVANCED PLAN
hour
ENTERPRISE PLAN
40% OFF
hour
What Our Customers Are Saying
Madison K.
Community Experience, Elix Healing
It has been amazing working with TalentPop. They are constantly going above and beyond to provide the Elix community members with the best care possible and even achieved a 4.98 overall CSAT score 2 weeks ago.
In addition, TalentPop has assisted me with onboarding other agents—which has taken a huge load off of my shoulders. With the onboarding process, TalentPop has also assisted revamping our CX SOP’s and macros which are now in a phenomenal place.
We are so lucky to work with TalentPop and are excited to continue this amazing partnership. 🙂
Nisa B.
Managing Director, Wildash London
We have used TalentPop to both integrate Gorgias into our business systems and to source and train suitable CSR candidates for our business, Wildash London. They have provided exemplary service & support every step of the way, matching us with candidates who would be most suited to the business, training reps and providing ongoing support. I would 100% recommend these guys if you are looking to take a lot of the headache out of finding good, reliable CSR staff.
Jarett C.
Head of CX, Jaxxon
TalentPop provides an excellent service for streamlining the process of hiring virtual assistants, and regularly checks in with our team to make sure we are both succeeding. Arman is great to work with and always keeps a clear line of communication between our teams. We have calls with him on a regular basis and bounce ideas off each other to improve our practices.
Our TalentPop Agents primarily handle phone support, but compared to our other agents from different outsource companies they are significantly outperforming them.
Let’s see how we can help
How many orders per day does your business receive?