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Hire Top Vetted E-Commerce Customer Service Agents

Starting As Low As $8 Per Hour

Fully Trained Agents, 100% Dedicated To Your Brand

5+ Years Customer Service Experience, 2+ Years On An E-Commerce Platform

Coverage For All Days And Hours In Any Time Zone

Customer Success Manager To Onboard, Train & Manage Your Agents

Daily & Weekly Reporting By Your Quality Assurance Team Leader

30-Day Money-Back Guarantee

No Long Term Contracts

Fully Trained Agents, 100% Dedicated To Your Brand

5+ Years Customer Service Experience

Coverage For All Days and Hours In Any Time Zone

Success Manager To Train & Manage Your Agents

Daily & Weekly Reporting By Your Team Leader

30-Day Money-Back Guarantee

No Long Term Contracts

Let’s see how we can help

How many orders per day does your business receive?

    Email

    Phone

    Live Chat

    Social Media

    SMS

    Email

    Live Chat

    SMS & Phone

    Social Media

    How Does TalentPop Work?

    TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.

    Our Steps to Your Success

    STEP 1

    Skill Review & Testing

    TalentPop agents need to score an A- or above on our written, oral, and customer service tests. The tests performed are to examine your agent's ability to answer conversations that are coming in across multiple communication channels.

    STEP 2

    Brand Personality Fit

    We conduct 2 live video interviews with all qualified candidates in order to match each agent to the proper client. Not only are we looking out for the hard skills, but more importantly, we're looking to match each client with someone that will become a fanatic of the brand.

    STEP 3

    Agent Selection

    We provide you with 3-5 video interviews and written samples of the top candidates that we think are the best fit for your role so that you can hand-select the person that you think will be the perfect fit for your team.

    STEP 4

    Conduct Internal Training

    Your agent will get familiarized with your brand's standard operating procedures. They will also go through our internal training which consists of: Shopify Training, Customer Service Platform Training, & E-Commerce training.

    STEP 5

    Meet & Greet And Live Training

    Have the opportunity to meet your new team member, teach them about your brand and begin hands-on live training so they become an expert in your brand. Most agents go through three of our one hour training sessions before going live.

    STEP 6

    Ongoing Management

    Your Customer Success Manager will be get on daily calls with you during initial onboarding, and will also be setting up weekly, bi-weekly, or monthly check-in calls while working together to make sure everything is going flawlessly.

    Our Steps to Your Success

    STEP 1

    Skill Review & Testing

    TalentPop agents need to score an A- or above on our written, oral, and customer service tests.

    STEP 2

    Brand Personality Fit

    We conduct 2 interviews with qualified candidates to match them with the proper client.

    STEP 3

    Agent Selection

    We provide you with 3-5 video interviews and written samples of the top candidates.

    STEP 4

    Conduct Internal Training

    Your agent will get familiarized with your brand's standard operating procedures and train with us.

    STEP 5

    Meet & Greet And Live Training

    Meet your new team member, teach them about your brand and begin hands-on live training.

    STEP 6

    Ongoing Management

    The Customer Success Manager will get on calls with you to ensure everything is going flawlessly.

    Trusted By 200+ Brands And Counting

    Customer Service For As Little As $8 Per Hour

      Your Own Dedicated E-Commerce Agent

      TalentPop finds you an experienced, dedicated customer service agent so you can focus on growing your business.

      Kelly F.

      Customer Success Manager

      Extensive Training

      All agents go through multiple e-commerce & customer service video training modules as well as live training with your customer success manager and someone from your team!

      Operating Procedures

      We’ll work with you to build out a brand-specific standard operating procedure document for your agent to reference based on your last 350 closed tickets.

      Weekly Check-Ins

      Your assigned Team Leader will conduct a QA analysis and meet with your agent weekly to ensure they are continuosly delivering exceptional work and meeting their KPI’s.

      Ongoing Support

      TalentPop makes sure you are meeting with your Customer Success Manager regularly and can reach them easily via Slack throughout the entire relationship.

      Andrew S.

      From communication to onboarding to getting the work done, this whole experience has been fantastic. I highly recommend Talentpop to anyone looking to outsource tedious admin e-commerce tasks.”

      Saman I.

      Founder, Bloomy Wellness

      Affordable Dedicated
      Customer Service Solution

      GETTING STARTED

      • Per Agent

      • 20-29 Hours/Week

      • Month To Month

      • Cancel Anytime

      • Dedicated and Trained Agent

      • Customer Success Manager

      • Quality Assurance Team

      • Daily And Weekly Reporting

      • One Time $500 Staffing Fee

      $14per
      hour

      ESSENTIAL PLAN

      • Per Agent

      • 30-39 Hours/Week

      • Month To Month

      • Cancel Anytime

      • Dedicated and Trained Agent

      • Customer Success Manager

      • Quality Assurance Team

      • Daily And Weekly Reporting

      • One Time $500 Staffing Fee

      $13per
      hour

      PROFESSIONAL PLAN

      • Per Agent

      • 40 Hours/Week

      • Month To Month

      • Cancel Anytime

      • Dedicated and Trained Agent

      • Customer Success Manager

      • Quality Assurance Team

      • Daily And Weekly Reporting

      • One Time $500 Staffing Fee

      $12per
      hour

      ADVANCED PLAN

      • 10 Or More Agents

      • 40 Hours/Week

      • Per Assistant

      • Cancel Anytime

      • Dedicated and Trained Agent

      • Customer Success Manager

      • Quality Assurance Team

      • Daily And Weekly Reporting

      • One Time $500 Staffing Fee

      $10per
      hour

      ENTERPRISE PLAN

      40% OFF

      • 25 Or More Agents

      • 40 Hours/Week

      • Per Assistant

      • Cancel Anytime

      • Dedicated and Trained Agent

      • Customer Success Manager

      • Quality Assurance Team

      • Daily And Weekly Reporting

      • One Time $500 Staffing Fee

      $8per
      hour

      What Our Customers Are Saying

      Madison K.

      Community Experience, Elix Healing

      It has been amazing working with TalentPop. They are constantly going above and beyond to provide the Elix community members with the best care possible and even achieved a 4.98 overall CSAT score 2 weeks ago.

      In addition, TalentPop has assisted me with onboarding other agents—which has taken a huge load off of my shoulders. With the onboarding process, TalentPop has also assisted revamping our CX SOP’s and macros which are now in a phenomenal place.

      We are so lucky to work with TalentPop and are excited to continue this amazing partnership. 🙂

      Nisa B.

      Managing Director, Wildash London

      We have used TalentPop to both integrate Gorgias into our business systems and to source and train suitable CSR candidates for our business, Wildash London. They have provided exemplary service & support every step of the way, matching us with candidates who would be most suited to the business, training reps and providing ongoing support. I would 100% recommend these guys if you are looking to take a lot of the headache out of finding good, reliable CSR staff.

      Jarett C.

      Head of CX, Jaxxon

      TalentPop provides an excellent service for streamlining the process of hiring virtual assistants, and regularly checks in with our team to make sure we are both succeeding. Arman is great to work with and always keeps a clear line of communication between our teams. We have calls with him on a regular basis and bounce ideas off each other to improve our practices.

      Our TalentPop Agents primarily handle phone support, but compared to our other agents from different outsource companies they are significantly outperforming them.

      Let’s see how we can help

      How many orders per day does your business receive?