Slide 2
Kelly F.
New York

Niche expertise
Fashion
experience
12 years
Platform Expert
TICKETS HANDLED PER DAY
140

Slide 2
Eric P.
Dallas

Niche expertise
Food & Beverage
experience
12 years
Platform Expert
TICKETS HANDLED PER DAY
170

Slide 2
Kim W.
Los Angeles

Niche expertise
Beauty
expErience
12 years
Platform Expert
TICKETS HANDLED PER DAY
125

We Work With 300+ Top Brands And Counting

Provide elevated support across multiple channels to valued customers.

EMAIL
MANAGEMENT

LIVE
CHAT

SOCIAL MEDIA
MANAGEMENT

SMS
MANAGEMENT

PHONE
SUPPORT

MANAGE RETURNS/
EXCHANGES

Why TalentPop?

Freelance Marketplace In-house Agencies
Level of expertise Low Vetted top experts Varies Varies
Dedicated Agent Varies
Fee $$ $$ $$$$ $$$
Customer Success Team Varies
24 Hour Agent Coverage
Perfomance Tracking Varies Varies

Our 4 Phase Process
To Match You With The Perfect Brand

  • step 4

    Onboarding & Trial Phase

    Once you select your favorite candidate from the 3-5 video call recordings, your virtual assistant then will enter a 7 day training period where they will learn the in's and out's of your business processes. If you're not satisfied by your agent's performance within the first 30 days, we will source a new candidate for your business free of charge.

  • step 3

    Live Screening & Video Interview

    Every applicant that makes it to this step is interviewed on a 1 on 1 video call by your customer success manager. Your customer success manager provides live exercises for the applicant to complete, analyze their problem-solving ability and experience. The top candidate's video call recordings are then sent for your team for approval.

  • step 2

    Comprehensive Skill Review

    We test each applicants knowledge on the technical skills needed for the position. We conduct a full skills review, verifying that the applicant is experienced with your process and is familiar with ask tools and software that your business utilizes.

  • step 1

    English And Personality Test

    All candidates go through a comprehensive english language and communication assessment. During this assessment, we go over the candidate's unique personality traits to make sure they’re a good fit for your business needs.

OUR AGENTS HAVE WORKED WITH
THE WORLDS LEADING BRANDS

Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder

Here’s why people choose
to work at TalentPop

Evita U.

Customer Service Agent

There are a lot of things I love about TalentPop. One of the highlights is that they really make you feel like you are in a family. So whenever you have problems, be it related to work or even personal, they make sure you are heard and appreciated and that all of your feelings are valid. It makes you think you have known these people for years already. Apart from that, they make sure that all of our hard work is not put to waste. At the end of every month, we have this town hall meeting where they acknowledge all of the excelling agents.

Jayda C.

Customer Service Agent

Working with TalentPop has been really amazing. TalentPop is one of those companies that really cares for their employees. They want to hear what you have to say and they want the best for you. You matter here. After a few weeks of me being here, I became so confident and comfortable in myself about my skills. TalentPop believed in my abilities and helped me develop into my full potential. Here I feel valued and I feel worthy.

Tanya K.

Customer Service Agent

As someone who is gainfully employed at a company that allows its employees to work from home, I’ve had the privilege of working on mountain ranges, beside a volcano, in a cave, at a camping site, besides hot springs and waterfalls, and many other cool places I never thought I would call ‘workplace’. Work-from-home indeed is the future, and the future belongs to us. How cool it is to work at TalentPop!

Here’s why you should join the TalentPop family today

100% Remote Customer Service Roles

Extensive Training & Agent Support

Monthly Awards & Recogntions

Opportunities for Advancement