We Work With 300+ Top Brands And Counting
Provide elevated support across multiple channels to valued customers.
|Level of expertise||Low||Vetted top experts||Varies||Varies|
|Customer Success Team||Varies|
|24 Hour Agent Coverage|
Level of expertise
Vetted top experts
Customer Success Team
24 Hour Agent Coverage
Our 4 Phase Process
To Match You With The Perfect Brand
Onboarding & Trial Phase
Once you select your favorite candidate from the 3-5 video call recordings, your virtual assistant then will enter a 7 day training period where they will learn the in's and out's of your business processes. If you're not satisfied by your agent's performance within the first 30 days, we will source a new candidate for your business free of charge.
Live Screening & Video Interview
Every applicant that makes it to this step is interviewed on a 1 on 1 video call by your customer success manager. Your customer success manager provides live exercises for the applicant to complete, analyze their problem-solving ability and experience. The top candidate's video call recordings are then sent for your team for approval.
Comprehensive Skill Review
We test each applicants knowledge on the technical skills needed for the position. We conduct a full skills review, verifying that the applicant is experienced with your process and is familiar with ask tools and software that your business utilizes.
English And Personality Test
All candidates go through a comprehensive english language and communication assessment. During this assessment, we go over the candidate's unique personality traits to make sure they’re a good fit for your business needs.
OUR AGENTS HAVE WORKED WITH
THE WORLDS LEADING BRANDS
Here’s why people choose
to work at TalentPop
There are a lot of things I love about TalentPop. One of the highlights is that they really make you feel like you are in a family. So whenever you have problems, be it related to work or even personal, they make sure you are heard and appreciated and that all of your feelings are valid. It makes you think you have known these people for years already. Apart from that, they make sure that all of our hard work is not put to waste. At the end of every month, we have this town hall meeting where they acknowledge all of the excelling agents.
Working with TalentPop has been really amazing. TalentPop is one of those companies that really cares for their employees. They want to hear what you have to say and they want the best for you. You matter here. After a few weeks of me being here, I became so confident and comfortable in myself about my skills. TalentPop believed in my abilities and helped me develop into my full potential. Here I feel valued and I feel worthy.
As someone who is gainfully employed at a company that allows its employees to work from home, I’ve had the privilege of working on mountain ranges, beside a volcano, in a cave, at a camping site, besides hot springs and waterfalls, and many other cool places I never thought I would call ‘workplace’. Work-from-home indeed is the future, and the future belongs to us. How cool it is to work at TalentPop!