November 28, 2022
How to Keep Customers Happy While Dealing With Order Delays This Holiday Season Cover

How to Keep Customers Happy While Dealing With Order Delays This Holiday Season

How to Keep Customers Happy While Dealing With Order Delays This Holiday Season It’s no secret that the holiday shopping […]
November 21, 2022
How To Manage Customer Service Ticket Spikes During The Holidays

How To Manage Customer Service Ticket Spikes During The Holidays

How To Manage Customer Service Ticket Spikes During The Holidays The holidays can truly be a magical time of year, […]
November 16, 2022
Wandering Bear Case Study

How TalentPop Helped Wandering Bear Coffee Establish Streamlined Business Processes For Their CX Team

“Now I have a cancel order request, tracking issue, & quality issue doc for our team… those are things we […]
November 14, 2022
Prepare Your Customer Service Team for Black Friday

5 Ways To Prepare Your Customer Service Team For Black Friday

5 Ways To Prepare Your Customer Service Team For Black Friday As an e-commerce business owner, approaching Black Friday without […]
November 8, 2022
JAXXON Case Study

How TalentPop Helped JAXXON Successfully Expand Their Customer Support Channels

“We don’t want to work with anyone else except TalentPop…” The Client: JAXXON is a luxury jewelry brand that specializes […]
November 7, 2022
Qualities to look for in a Customer Service Agent

5 Qualities To Look For When Hiring A Customer Service Representative

5 Qualities To Look For When Hiring A Customer Service Representative When you’re a business owner, it’s difficult to not […]
October 31, 2022
Choosing the Right BPO to Outsource Customer Service to for the Holidays

How To Choose the Right BPO To Work With Before The Holiday Season

At some point, we’ve all experienced the dreaded hold music while waiting on the phone to speak to a customer […]
October 24, 2022
Popl Case Study

How TalentPop Helped Popl Lower Ticket Response & Resolution Times

“Working with TalentPop has been amazing…” The Client: Popl is the leading Digital Business Card Platform for both teams and […]
October 24, 2022
Scaling a Customer Service Team

How To Scale Your E-commerce Business’ Customer Service Team

How To Successfully Scale Your Customer Service Team Lately, in the e-commerce business space, there are a lot of discussions […]
October 17, 2022
Woman Creating Customer Service Standard Operating Procedures

How To Create Standard Operating Procedures For Your Customer Service Team

If you’re a seasoned entrepreneur, you already know that customer service is the backbone of your business. It’s what establishes […]
October 13, 2022

How TalentPop’s Agents Help Crush Baffin’s Projected Goals

“TalentPop has a great group of people doing great work for this business.” The Client: Baffin is a footwear company […]
October 13, 2022
Unread Customer Service Emails in Gmail

5 Ways to Reduce Your E-Commerce Brand’s Customer Service Inquiries

It’s no secret that the holidays are traditionally the busiest times for e-commerce business owners. From the hoards of digital […]
September 15, 2022
Create an Exceptional Customer Experience to Increase Brand Revenue

3 Ways to Generate Revenue by Creating an Exceptional Customer Experience

In an age where companies and products are so similar to each other – you must focus on making efficient […]
August 26, 2022
Increase Revenue Through Great Customer Support

Great Customer Service vs Customer Success: What are the Differences?

In this day and age, customer success alongside great customer service creates memorable experiences that lead to lifelong customers. These […]

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October 13, 2022
Unread Customer Service Emails in Gmail

5 Ways to Reduce Your E-Commerce Brand’s Customer Service Inquiries

It’s no secret that the holidays are traditionally the busiest times for e-commerce business owners. From the hoards of digital […]