Customer Service For E-Commerce Brands, Done For You

Danielle T.
4.8
Industry
Fashion
Avg. Tickets Closed Per Day
84
Experience
7 Years
Previous Role
Zara
Noah H.
4.4
Industry
Electronics/ Technology
Avg. Tickets Closed Per Day
73
Experience
10 Years
Previous Role
Apple
Lauren D.
4.6
Industry
Health & Welness
Avg. Tickets Closed Per Day
95
Experience
6 Years
Previous Role
CorePower Yoga

Trusted By 500+ Brands You Know And Love

It's Easy With Experts

Recruit
Matching you with the perfect agent for your brand based on the personality traits & skills you desire
Explore
Train
Getting your agent fully trained on your tech stack, brand-specific questions & tone of voice
Explore
Manage
Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations
Explore

We Cover All The Channels

Supporting all of the channels your customers love, without limitations
Email
Phone
Social Media
Live Chat
SMS
Email
Phone
Social Media
Live Chat
SMS

Working Inside Of Your Existing Tech Stack

Let's Get Into The Numbers

0
+
Active Customers
0
x
Conversion Rate Boost From Live Chat
0
h
avg
SLA Response Speed
0
weeks
Onboarding Time
0
%
Reduction in Cost

Don't Just Take Our Word For It

See why 500+ top E-Commerce brands trust TalentPop to handle their customer support

I Have Grown To Trust TalentPop's Leadership Completely
I would tell [E-Commerce companies] to just let [TalentPop] handle it. Focus on the big fish and leave support to you. [TalentPop] has made the process much simpler, obviously huge cost savings, and [TalentPop's service] freed up our internal team.
Shameya Andrews, Customer Care & DTC Sales Manager
The Quality In Terms Of The Agents Has Just Been Fantastic
It's been so seamless to work with [TalentPop]. We've been handed a really great team, and the communication has been really great. I am very grateful for that.
Nicola Anderson, Sr. Manager
You Can't Go Wrong With TalentPop
I just rave about TalentPop! It was totally night and day from what we had before. I love that TalentPop [agents] are so open to learning and they're coachable. They want to be the best that they can be and they really show up in their actions. You can't go wrong with TalentPop!
Lindsay Dominquez, Customer Experience Manager
We Want Everyone On Our Team To Be From TalentPop
One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations.
Jarett Castillo, Chief Experience Officer, Jaxxon

Simple, Transparent Pricing.
No Contracts. No Surprises.

Getting Started
$14/Hour
  • Per Agent
  • 20-29 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Essential Plan
$13/Hour
  • Per Agent
  • 30-39 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Professional Plan
$12/Hour
  • Per Agent
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Advanced Plan
$10/Hour
  • 11 Or More Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8/Hour
  • 25 Or More Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Getting Started
$14/Hour
  • Per Agent
  • 20-29 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Essential Plan
$13/Hour
  • Per Agent
  • 30-39 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Professional Plan
$12/Hour
  • Per Agent
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Advanced Plan
$10/Hour
  • 11 Or More Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8/Hour
  • 25 Or More Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
  • One Time $500 Staffing Fee Per Agent

Our blog

Frequently Asked Questions

Will my agent work within my existing tech stack?

Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem!Your agent will attend Live Training calls with your team in which you'll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.

How long does it take to get up and running?

At TalentPop, we don't like wasting time. On average, it just takes 2-3 weeks to get your agents up and running. This includes the recruitment, onboarding and the Live Training process!

Do I need to sign a long-term contract?

We don't do any long-term contracts here at TalentPop! Everything we do is completely month-to-month, so you have the flexibility to scale your hours up or down based on your brands needs.

Does TalentPop take care of training?

Of course! Our agents go through 20 hours of intensive training on Shopify, E-Commerce Best Practices, Customer Support Best Practices as well as Helpdesk Training.

We also establish training based on previously closed tickets to assure that your agent is able to answer even the most detailed brand specific questions.

Is my agent dedicated to me?

Yes! Unlike other customer service agencies that pool together a team of agents to handle tickets across multiple brands, we assign a dedicated agent to your brand! This ensures that your agent becomes an expert on your brand as well as you brand's tone and voice just like somebody that you would hire in-house.

Try TalentPop Risk-Free

No Contracts, No Commitments. Guaranteed Results.*
I can't even put into words what a great experience we've had with TalentPop.
Jenn Angel
We want everyone on our team to be from TalentPop!
Jarett Castillo